About the Role
About the Role
We are looking for an experienced and results-driven Call Center Manager to lead our Final Expense insurance sales operation at BlueKarrots.
You will be responsible for the overall performance of the floor — managing Team Leads, Closers, Validators, and Retention Specialists to consistently hit and exceed sales, quality, and retention targets while maintaining the highest ethical and compliance standards.
Key Responsibilities
Lead and manage the entire Final Expense call center operation
Drive daily, weekly, and monthly sales performance and KPI achievement
Oversee and coach Team Leads, Closers, Validators, and Retention Specialists
Monitor conversion rates, close rates, policy issuance, quality scores, and retention metrics
Ensure strict adherence to ethical selling practices and carrier compliance guidelines
Recruit, train, develop, and retain high-performing talent
Conduct regular performance reviews, one-on-ones, and coaching sessions
Identify process gaps and implement improvements to increase efficiency and results
Maintain high team morale, motivation, and low attrition
Collaborate with Quality Assurance, Compliance, and senior leadership
Prepare and present performance reports and forecasts
Handle escalations and maintain a professional, high-energy sales culture
What We Offer
• Competitive base salary with attractive commission structure.
• Performance-based incentives and bonuses.
• Career growth opportunities within a fast-scaling sales organization.
• Ongoing training and professional development.
• A supportive team culture that values results, integrity, and growth.
Requirements
Proven experience as a Call Center Manager or Sales Manager (preferably in life insurance, final expense, or high-volume sales)
Strong leadership and people-management skills
Solid understanding of the Final Expense / life insurance industry
Excellent spoken and written English
Data-driven mindset with strong analytical skills
Ability to work under pressure in a fast-paced, target-driven environment
Experience managing KPIs, CRM systems, and performance dashboards
High integrity and commitment to ethical sales practices
Strong problem-solving and decision-making abilities
Professional attitude with the ability to motivate and inspire teams
Previous experience managing Final Expense or life insurance call centers
Track record of consistently exceeding sales and retention targets
Experience working with U.S. insurance carriers
About the Company
At BlueKarrots, we’re more than just a call center — we’re a team that helps shape the future of the Life Insurance and Final Expense industry. Every day, our professionals support top IMOs in the U.S. with outbound sales, client engagement, and back-office operations.
What sets us apart is our focus on people. We invest in hiring and developing talent, giving our team the tools, training, and support they need to excel. When you join BlueKarrots, you’re stepping into an environment that values growth, rewards hard work, and encourages you to build a long-term career.
Here, your skills make a real impact — for our clients, our partners, and your own success.